Privacy Policy

RoofworxAU (ABN 14 457 288 595) handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why we collect it, and how you can access or delete it.

What we collect

When you submit our enquiry form we collect your name, mobile number, suburb, the type of work you need, and any photos you choose to upload. If you call or email us we collect the contact details and information you provide in that conversation.

How we use it

We use your information solely to respond to your enquiry, arrange an inspection, prepare a quote, carry out work you engage us for, and keep records of that work. We may contact you by phone, SMS or email about your enquiry or job.

Disclosure

We do not sell, rent or trade your personal information. We do not share it with third parties for marketing. We may disclose information to service providers who help us operate our business, such as our website host or email provider, and where disclosure is required or authorised by law.

Cookies and analytics

Our website may use cookies and analytics tools to understand how visitors use the site, such as which pages are viewed and how people arrive. This information is aggregated and is not used to identify you personally. You can block or delete cookies in your browser settings, though some parts of the site may not work as intended.

Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Information is kept only for as long as it is needed for the purpose it was collected or for as long as the law requires, and is then destroyed or de-identified.

Access, correction and deletion

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email info@roofworxau.com.au and we will respond within a reasonable period. If we cannot action a request we will explain why.

Complaints

If you believe we have mishandled your personal information, contact us at info@roofworxau.com.au. If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy from time to time. The current version is always available on this page.